Week 1 - Introduction of Derek Talbott

 Derek Talbott   - June 04, 2024


    Hello! Welcome to my weekly blog where we will be discussing current topics in the IT field and learning some Do's and Don'ts of IT!

    Let me start off by introducing myself. My name is Derek Talbott. When I was 17 I joined the Army, where I served for roughly 8 years before being injured in Iraq, ending my military career. I am married to the LOVE of my life of 12 years and have 3 beautiful children. I am currently employed by Michelin, the tire company, and have been with them for over 2 years. I work as the Site IT Technician providing on-site support for the factory. I have been in the IT industry for over 10 years and have had various titles, such as Systems Administrator, Network Administrator, and Senior IT Technician, just to name a few. 

    Today I wanted to talk a little about how Customer Service is extremely important as an IT Technician. Many times, when working with associates, I've been told that IT Technicians are usually rude, know-it-all people who act like the users know absolutely nothing about what is going on. It always bothered me how that was what we were portrayed as. I have made it a point in my career, to make sure that I am treating others with the utmost respect, regardless if they are not acting the nicest. There are many times that you will encounter a person who is unhappy about their computer not working right or not being able to do simple tasks. You have to remember that you are the professional that they need to fix their issue and they just want their stuff to work right. 

    You can have all of the knowledge in the world, but if you have poor customer service skills, it will be hard to go far in this industry. 

    I hope you have enjoyed my small introduction and talk about customer service! Thanks for coming ya'll!


Derek

    


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